Privacy Policy

What information do we collect?

We collect no personally identifying information whatsoever from those seeking help.

We collect names, addresses, emails, professional status from the therapists we signpost towards from publicly available sources. If you are a listed therapist and wish to be removed from our system please get in touch at joe.jackson@arcturus.health

We collect no personally identifying information whatsoever from those seeking help. Our goal is anonymity for those who are seeking help. Unfortunately there is still a stigma attached to having a mental health issue in the minds of too many people. Our system is therefore designed to keep help-seekers identity hidden even from ourselves.

How do we use personal information?

To provide information to those with a mental health condition on where to source the best help for that condition in either the public or private sectors.

What legal basis do we have for processing your personal data?

The data we use is already publicly available and we are merely disseminating it more widely and accurately. According to the ICO there is a legitimate interest and a public task reason for us to hold this data, therefore. Implicitly if you publicize your contact details you are inherently agreeing to share those details, so we also claim consent.

If you are a therapist, charity or other organisation listed here and no longer wish to be please contact joe.jackson@arcturus.health and we will remove forthwith.

When do we share personal data?

We share personal data (of therapists) with members of the public seeking help for mental health issues.

Where do we store and process personal data?

Securely on a specialised data system. No paper copies.

How do we secure personal data?

Using the latest security and technology as well as an internal policy of only sharing data when and where it is absolutely essential.

How long do we keep your personal data for?

We keep any personal data of therapists for 18 months, at which point it is reviewed to ensure that data is still useful, relevant and correct. This process rolls over every 18 months.

Your rights in relation to personal data

As set out in GDPR legislation.

Use of automated decision-making and profiling

We inform our users of mental health helps location by user queried postcode. This information is not stored anywhere.

How to contact us?

Surface mail - Denver Arc Ltd. The Den, Sarah St, Darwen.

Email - joe.jackson@arcturus.health

Use of cookies and other technologies

You may include a link to further information, or describe within the policy if you intend to set and use cookies, tracking and similar technologies to store and manage user preferences on your website, advertise, enable content or otherwise analyse user and usage data. Provide information on what types of cookies and technologies you use, why you use them and how an individual can control and manage them.

Linking to other websites / third party content

Links to therapists should be taken as an endorsement of the governing body which they belong to - and not of any particular therapists efficacy. BABCP, BACP, BPS, RCYP, IAPT et al are all excellent organisations who do very good work Therapy is best when a nurturing relationship exists between therapist and the person they are seeking to help.

Every link that we give is the best possible help for that condition that we know of, following on from detailed study of the peer reviewed psychological literature and informed discussion with relevant professionals. We take no responsibility for any content on other websites.